Frequently Asked Questions
Everything you need to know about your Kaleido Roasters USA experience.
What is the typical shipping timeframe for a Kaleido Roaster?
Most in-stock roasters are processed within 2-3 business days. Due to the specialized nature of our equipment, transit times typically range from 5-10 business days depending on your location within the USA.
Do your roasters come with a warranty?
Yes, all Kaleido Roasters purchased through our official USA store come with a comprehensive 1-year limited warranty covering manufacturing defects and electrical components.
What is your return policy for home roasting equipment?
We offer a 30-day return policy for unused equipment in its original packaging. Please note that used roasters may be subject to a restocking fee due to the impact on resale value.
Do I need special electrical outlets for these roasters?
Our standard home models are designed to operate on standard 110V/120V US household outlets. However, for our larger commercial-grade units, we recommend checking the specific amperage requirements listed on the product page.
Is technical support available if I have trouble setting up my software?
Absolutely. We provide dedicated technical support for Artisan software integration and hardware calibration via email and scheduled video consultations to ensure your first roast is a success.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Shop Pay Installments for qualifying purchases.